Return & Refund Policy

At VARNOR, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions below.

1. Return Period

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the item must:

• Be unused, unworn, unwashed, and in the same condition in which it was received;
• Include all original tags, accessories, packaging, and product components where applicable;
• Not show signs of misuse, damage, modification, or excessive wear.

Where applicable consumer protection laws provide you with additional or longer rights, those legal rights will remain unaffected.

2. How to Request a Return

Before returning any item, please contact our customer support team at contact@varnor.shop.

Please include:

• Your full name;
• Your order number;
• The product you wish to return;
• The reason for your return;
• Photos or videos, when necessary to demonstrate a defect, damage, or incorrect item.

Our customer support team will provide the applicable return instructions. Please do not send products back before receiving return instructions from us.

3. Return Shipping Costs

If you are returning a product because you changed your mind, ordered the wrong size, selected the wrong item, or for another reason unrelated to an error by VARNOR, return shipping costs may be the customer's responsibility, unless otherwise required by applicable law.

If the product is defective, damaged upon arrival, or materially different from what you ordered due to an error on our part, we will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, defective, incomplete, or incorrect, contact us at contact@varnor.shop as soon as possible and provide clear photographic or video evidence where appropriate.

After reviewing your request, we may offer:

• A replacement product;
• A partial refund;
• A full refund;
• Another appropriate remedy permitted by applicable consumer law.

5. Non-Returnable Items

Certain products may not be eligible for return for hygiene, health, personalization, or safety reasons, where permitted by law. These may include:

• Personalized or custom-made products;
• Gift cards;
• Products that have been used, washed, damaged, or altered after delivery;
• Products returned without essential components or accessories;
• Products that cannot be returned for hygiene reasons once opened or used, where permitted by applicable law.

Statutory rights relating to defective or incorrectly supplied products are not affected.

6. Exchanges

If you would like a different size, color, or product, please contact us at contact@varnor.shop.

Depending on product availability and your location, we may offer an exchange or ask you to return the original product and place a new order.

7. Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Processing times vary depending on the payment provider, bank, card issuer, or other financial institution. After we issue a refund, it may take several business days for the funds to appear in your account.

8. Shipping Charges

Original shipping fees are generally non-refundable unless the product was defective, damaged, incorrectly supplied, or applicable law requires otherwise.

9. Order Cancellations

If you wish to cancel or modify an order, contact us as soon as possible at contact@varnor.shop.

We cannot guarantee that an order can be cancelled or modified once processing or fulfillment has started.

10. Refused or Unclaimed Deliveries

If a shipment is refused, not collected, or returned to us because of an incorrect or incomplete address provided by the customer, additional shipping or handling charges may be deducted from any refund where permitted by law.

11. Consumer Rights

This policy does not limit any mandatory consumer rights available to you under the laws of your country or region.

For example, customers located in certain jurisdictions, including the European Economic Area and the United Kingdom, may have statutory cancellation or withdrawal rights for certain online purchases.

12. Contact

For return or refund questions, contact us at:

VARNOR
Email: contact@varnor.shop